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Senior Director of Customer Experience
A company is looking for a Senior Director, Customer Experience Enablement. Key Responsibilities Lead key CX initiatives, ensuring clear goals, timelines, and cross-functional alignment Track and analyze KPIs, OKRs, and team performance to provide actionable insights Identify and implement process improvements to streamline CX workflows and tools Required Qualifications 10+ years of experience in SaaS enablement, operations, or GTM strategy Experience in high growth startups Deep understanding of customer experience best practices Strong ability to lead and execute complex initiatives Preferred: Experience in education or EdTech
A company is looking for a Senior Director, Customer Experience Enablement.
Key Responsibilities
Lead key CX initiatives, ensuring clear goals, timelines, and cross-functional alignment
Track and analyze KPIs, OKRs, and team performance to provide actionable insights
Identify and implement process improvements to streamline CX workflows and tools
Required Qualifications
10+ years of experience in SaaS enablement, operations, or GTM strategy
Experience in high growth startups
Deep understanding of customer experience best practices
Strong ability to lead and execute complex initiatives
Preferred: Experience in education or EdTech