Senior Director of Customer Onboarding
A company is looking for a Sr. Director of Customer Onboarding & Implementation. Key Responsibilities Set the vision and strategy for global onboarding and implementation, building and mentoring a high-performing team Design and optimize onboarding processes for efficiency and scalability while ensuring alignment with product roadmaps Develop and manage a certified global implementation partner network and create compensation models tied to success metrics Required Qualifications 8+ years in SaaS onboarding, implementation, or professional services, with 4+ years in leadership Proven success in leading teams that impact customer outcomes and revenue growth Experience with ERP integrations and complex data migration initiatives Strategic, analytical, and highly organized, with PMP or equivalent preferred Ability to work in Eastern Standard Time (EST) and experience with global teams and enterprise clients
A company is looking for a Sr. Director of Customer Onboarding & Implementation.
Key Responsibilities
Set the vision and strategy for global onboarding and implementation, building and mentoring a high-performing team
Design and optimize onboarding processes for efficiency and scalability while ensuring alignment with product roadmaps
Develop and manage a certified global implementation partner network and create compensation models tied to success metrics
Required Qualifications
8+ years in SaaS onboarding, implementation, or professional services, with 4+ years in leadership
Proven success in leading teams that impact customer outcomes and revenue growth
Experience with ERP integrations and complex data migration initiatives
Strategic, analytical, and highly organized, with PMP or equivalent preferred
Ability to work in Eastern Standard Time (EST) and experience with global teams and enterprise clients
