Senior Director of Customer Success

A company is looking for a Senior Director, Customer Success to lead customer success initiatives and build a customer-focused organization. Key Responsibilities Build and manage the Customer Success team and structure Optimize the customer journey and improve engagement, usage, and satisfaction Collaborate with various teams to enhance processes and drive customer retention and growth Required Qualifications 5 years of leadership and management experience in a customer success or support role Proven track record of building relationships with senior customer executives Experience in driving customer retention and expansion sales Bachelor's degree or MBA preferred Experience in building and scaling Customer Success teams preferred

Jun 10, 2025 - 15:30

A company is looking for a Senior Director, Customer Success to lead customer success initiatives and build a customer-focused organization. Key Responsibilities Build and manage the Customer Success team and structure Optimize the customer journey and improve engagement, usage, and satisfaction Collaborate with various teams to enhance processes and drive customer retention and growth Required Qualifications 5 years of leadership and management experience in a customer success or support role Proven track record of building relationships with senior customer executives Experience in driving customer retention and expansion sales Bachelor's degree or MBA preferred Experience in building and scaling Customer Success teams preferred