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Customer Service Manager
A company is looking for a Customer Service Manager to lead their customer support team and enhance customer experiences. Key Responsibilities: Lead and develop a high-performing customer service team, fostering a customer-first culture Analyze performance metrics to refine processes and prepare reports for leadership Implement AI and automation tools to improve efficiency and customer satisfaction Required Qualifications: Bachelor's degree in Business, Communications, or a related field (or equivalent experience) 5+ years of experience in customer service, with at least 3 years in a leadership role Experience with Gorgias (or equivalent), Shopify, and 3PL systems Proven experience in implementing AI or automation tools in customer service Strong understanding of customer satisfaction metrics and improvement strategies
A company is looking for a Customer Service Manager to lead their customer support team and enhance customer experiences.
Key Responsibilities:
Lead and develop a high-performing customer service team, fostering a customer-first culture
Analyze performance metrics to refine processes and prepare reports for leadership
Implement AI and automation tools to improve efficiency and customer satisfaction
Required Qualifications:
Bachelor's degree in Business, Communications, or a related field (or equivalent experience)
5+ years of experience in customer service, with at least 3 years in a leadership role
Experience with Gorgias (or equivalent), Shopify, and 3PL systems
Proven experience in implementing AI or automation tools in customer service
Strong understanding of customer satisfaction metrics and improvement strategies