Customer Service Manager
A company is looking for a Customer Service Manager. Key Responsibilities Oversee Customer Service tools, processes, and SOPs, focusing on continuous improvement and development Manage a team of 8, providing inspiration, coaching, and performance tracking through defined goals Ensure order management and customer inquiry resolution meet performance standards and business targets Required Qualifications Minimum of 2 years in people management and 5+ years in a Customer Support role Advanced knowledge of relevant software and applications Fluent in English, with French as a plus Commercial mindset with a focus on exceeding business targets Excitement about working in a growing company with fast-growing brands
A company is looking for a Customer Service Manager.
Key Responsibilities
Oversee Customer Service tools, processes, and SOPs, focusing on continuous improvement and development
Manage a team of 8, providing inspiration, coaching, and performance tracking through defined goals
Ensure order management and customer inquiry resolution meet performance standards and business targets
Required Qualifications
Minimum of 2 years in people management and 5+ years in a Customer Support role
Advanced knowledge of relevant software and applications
Fluent in English, with French as a plus
Commercial mindset with a focus on exceeding business targets
Excitement about working in a growing company with fast-growing brands
