Senior Learning Manager

A company is looking for a Sr. Learning Manager to lead training programs and manage a team in the North American region. Key Responsibilities Lead a team responsible for training delivery and content updates for front-line staff Analyze learning needs and collaborate with department leaders to address skill gaps Evaluate training initiatives and track associate performance to ensure effective learning experiences Required Qualifications Bachelor's degree in Business or a related field 10+ years of experience in education, project management, and team leadership Familiarity with customer service/BPO industry and training best practices Strong organizational and project management skills Working knowledge of MS Office Applications

Jun 16, 2025 - 15:40

A company is looking for a Sr. Learning Manager to lead training programs and manage a team in the North American region. Key Responsibilities Lead a team responsible for training delivery and content updates for front-line staff Analyze learning needs and collaborate with department leaders to address skill gaps Evaluate training initiatives and track associate performance to ensure effective learning experiences Required Qualifications Bachelor's degree in Business or a related field 10+ years of experience in education, project management, and team leadership Familiarity with customer service/BPO industry and training best practices Strong organizational and project management skills Working knowledge of MS Office Applications