Senior Manager of Customer Experience

A company is looking for a Senior Manager of Customer Experience. Key Responsibilities Lead customer experience strategy and execution to enhance customer satisfaction and business outcomes Oversee the enterprise-wide Voice of Customer (VoC) program, capturing and analyzing customer feedback Drive cross-functional alignment and accountability to define CX requirements and influence roadmap priorities Required Qualifications 8+ years of experience in customer experience, market research, or strategy roles Proven success in leading large-scale CX or transformation programs in cross-functional environments Hands-on expertise with CX and VoC platforms and a deep understanding of CX metrics Bachelor's degree required; advanced degree preferred Background in life sciences, healthcare, technology, or B2B environments highly desired

Jun 17, 2025 - 21:40

A company is looking for a Senior Manager of Customer Experience. Key Responsibilities Lead customer experience strategy and execution to enhance customer satisfaction and business outcomes Oversee the enterprise-wide Voice of Customer (VoC) program, capturing and analyzing customer feedback Drive cross-functional alignment and accountability to define CX requirements and influence roadmap priorities Required Qualifications 8+ years of experience in customer experience, market research, or strategy roles Proven success in leading large-scale CX or transformation programs in cross-functional environments Hands-on expertise with CX and VoC platforms and a deep understanding of CX metrics Bachelor's degree required; advanced degree preferred Background in life sciences, healthcare, technology, or B2B environments highly desired