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Senior Product Support Specialist
A company is looking for a Sr. Product Support Specialist to enhance the Pinner support experience through technical expertise and cross-functional collaboration. Key Responsibilities Utilize product knowledge to identify and resolve technical challenges for users Develop processes that empower frontline teams to improve user investigations and experiences Analyze support metrics to provide actionable insights and enhance product quality Required Qualifications 5+ years of experience in product support or related fields Bachelor's degree in Business Administration or a related field, or equivalent experience Proven experience in troubleshooting technology products and platforms Proficiency in data analysis tools, particularly SQL Experience collaborating with cross-functional teams in a global context
A company is looking for a Sr. Product Support Specialist to enhance the Pinner support experience through technical expertise and cross-functional collaboration.
Key Responsibilities
Utilize product knowledge to identify and resolve technical challenges for users
Develop processes that empower frontline teams to improve user investigations and experiences
Analyze support metrics to provide actionable insights and enhance product quality
Required Qualifications
5+ years of experience in product support or related fields
Bachelor's degree in Business Administration or a related field, or equivalent experience
Proven experience in troubleshooting technology products and platforms
Proficiency in data analysis tools, particularly SQL
Experience collaborating with cross-functional teams in a global context
