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Senior Production Support Engineer
A company is looking for a Senior Production Support Engineer. Key Responsibilities Provide high-quality support to customers by responding to inquiries and resolving complex technical issues Become an expert in the company's products and services, assisting customers with integration and troubleshooting Collaborate with Product and Engineering teams to improve support processes and document learnings Required Qualifications 5+ years of experience in technical support, production support, or IT support for B2B customers Strong understanding of API technologies and troubleshooting Expert SQL knowledge and experience in a Linux environment Proficiency in scriptwriting (Python, JavaScript, Shell, etc.) and familiarity with logging and monitoring tools Well-versed in incident management and escalation management processes
A company is looking for a Senior Production Support Engineer.
Key Responsibilities
Provide high-quality support to customers by responding to inquiries and resolving complex technical issues
Become an expert in the company's products and services, assisting customers with integration and troubleshooting
Collaborate with Product and Engineering teams to improve support processes and document learnings
Required Qualifications
5+ years of experience in technical support, production support, or IT support for B2B customers
Strong understanding of API technologies and troubleshooting
Expert SQL knowledge and experience in a Linux environment
Proficiency in scriptwriting (Python, JavaScript, Shell, etc.) and familiarity with logging and monitoring tools
Well-versed in incident management and escalation management processes