Senior Workforce Operations Manager

A company is looking for a Sr. Workforce Operations Manager - Customer Experience (Remote). Key Responsibilities Maintain service excellence across complex frontline operations with multiple teams Partner with finance and executive teams to build accurate forecast models for headcount planning Coordinate with in-house and outsourced teams to monitor and manage service levels Required Qualifications 4+ years of experience in workforce management (capacity planning, schedule optimization, real-time operations) Advanced proficiency with spreadsheets (GSheets/Excel) and workforce software Experience managing multiple lines of business and large teams (300+ agents) Demonstrated ability to drive performance and meet high goals Experience collaborating efficiently with external and internal clients at all levels

May 12, 2025 - 20:30

A company is looking for a Sr. Workforce Operations Manager - Customer Experience (Remote). Key Responsibilities Maintain service excellence across complex frontline operations with multiple teams Partner with finance and executive teams to build accurate forecast models for headcount planning Coordinate with in-house and outsourced teams to monitor and manage service levels Required Qualifications 4+ years of experience in workforce management (capacity planning, schedule optimization, real-time operations) Advanced proficiency with spreadsheets (GSheets/Excel) and workforce software Experience managing multiple lines of business and large teams (300+ agents) Demonstrated ability to drive performance and meet high goals Experience collaborating efficiently with external and internal clients at all levels