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Service Desk Director
A company is looking for a Service Desk Director to lead and manage IT Service Desk operations. Key Responsibilities Manage technical teams providing support to site operations and serve as the primary contact for 3rd party service providers Analyze support ticket data to identify root causes and coordinate cross-functional teams to address incidents Establish best practices and drive initiatives for process improvements and team growth Required Qualifications Five to seven years of operational leadership experience in a technical support team Advanced technical skills in networking and Android OS Experience in establishing and improving service desks BS in Computer Science or CIS, or equivalent experience Experience in financial management and SLA management
A company is looking for a Service Desk Director to lead and manage IT Service Desk operations.
Key Responsibilities
Manage technical teams providing support to site operations and serve as the primary contact for 3rd party service providers
Analyze support ticket data to identify root causes and coordinate cross-functional teams to address incidents
Establish best practices and drive initiatives for process improvements and team growth
Required Qualifications
Five to seven years of operational leadership experience in a technical support team
Advanced technical skills in networking and Android OS
Experience in establishing and improving service desks
BS in Computer Science or CIS, or equivalent experience
Experience in financial management and SLA management