Service Support Representative

A company is looking for a Service Support Representative (Overnight) to support the Platform Services team. Key Responsibilities Process requests and inquiries from stakeholders via various communication channels Update the ticketing system and validate reports for accuracy Provide troubleshooting support and maintain detailed records of stakeholder interactions Required Qualifications High school diploma 2+ years of experience in a service support role Experience with ticketing systems and validating tickets for quality metrics Ability to work a flexible schedule, including overnight shifts and holidays Must be able to obtain a Public Trust Clearance

May 29, 2025 - 17:40

A company is looking for a Service Support Representative (Overnight) to support the Platform Services team. Key Responsibilities Process requests and inquiries from stakeholders via various communication channels Update the ticketing system and validate reports for accuracy Provide troubleshooting support and maintain detailed records of stakeholder interactions Required Qualifications High school diploma 2+ years of experience in a service support role Experience with ticketing systems and validating tickets for quality metrics Ability to work a flexible schedule, including overnight shifts and holidays Must be able to obtain a Public Trust Clearance