SMB Implementation Manager

A company is looking for an SMB Implementation Manager. Key Responsibilities Serve as the single point of contact during the customer's onboarding and implementation process Guide customers from sign-up to success, coordinating data migrations, initial trainings, and third-party integrations Coach and train customers on product and industry best practices while overseeing their account usage Required Qualifications At least 2+ years of relevant experience preferred or knowledge and experience in the Home Service industry Experience with ServiceTitan software is a significant plus Exceptional project management skills with the ability to manage multiple tasks simultaneously Exceptional customer relationship skills with a clear understanding of excellent customer service Familiarity with SaaS business models is a plus

Mar 5, 2025 - 00:17

A company is looking for an SMB Implementation Manager. Key Responsibilities Serve as the single point of contact during the customer's onboarding and implementation process Guide customers from sign-up to success, coordinating data migrations, initial trainings, and third-party integrations Coach and train customers on product and industry best practices while overseeing their account usage Required Qualifications At least 2+ years of relevant experience preferred or knowledge and experience in the Home Service industry Experience with ServiceTitan software is a significant plus Exceptional project management skills with the ability to manage multiple tasks simultaneously Exceptional customer relationship skills with a clear understanding of excellent customer service Familiarity with SaaS business models is a plus