Software Support Analyst
A company is looking for a Software Support Analyst to support its Innovation and Technology department. Key Responsibilities Serve as the initial point-of-contact for user support tickets and triage accordingly Collaborate with internal experts to resolve issues and manage the lifecycle of tasks submitted to programmers Create documentation for the proprietary software system and perform additional tasks as requested by the product team Required Qualifications, Training, and Education Minimum of 2 years in a software support role required Associate of Arts degree or higher preferred Previous experience utilizing CRM software preferred Self-starter with excellent follow-up skills and the ability to prioritize tasks Ability to create concise and detailed technical documentation
A company is looking for a Software Support Analyst to support its Innovation and Technology department.
Key Responsibilities
Serve as the initial point-of-contact for user support tickets and triage accordingly
Collaborate with internal experts to resolve issues and manage the lifecycle of tasks submitted to programmers
Create documentation for the proprietary software system and perform additional tasks as requested by the product team
Required Qualifications, Training, and Education
Minimum of 2 years in a software support role required
Associate of Arts degree or higher preferred
Previous experience utilizing CRM software preferred
Self-starter with excellent follow-up skills and the ability to prioritize tasks
Ability to create concise and detailed technical documentation
