Support Center Analyst

A company is looking for a Support Center Analyst to provide front-line technical support to end users. Key Responsibilities Serve as the first point of contact for users seeking technical assistance via various communication channels Document all interactions, issues, and resolutions in the service management system Monitor and prioritize incoming service requests to meet defined Service Level Agreements (SLAs) Required Qualifications High School diploma and 5 years of experience Must be a U.S. Citizen with an active secret clearance 1-3 years of experience in a help desk, service desk, or technical support role Strong knowledge of Windows/Mac operating systems and Microsoft Office 365 Experience with ticketing systems such as ServiceNow, Remedy, or Zendesk

Jun 19, 2025 - 03:40

A company is looking for a Support Center Analyst to provide front-line technical support to end users. Key Responsibilities Serve as the first point of contact for users seeking technical assistance via various communication channels Document all interactions, issues, and resolutions in the service management system Monitor and prioritize incoming service requests to meet defined Service Level Agreements (SLAs) Required Qualifications High School diploma and 5 years of experience Must be a U.S. Citizen with an active secret clearance 1-3 years of experience in a help desk, service desk, or technical support role Strong knowledge of Windows/Mac operating systems and Microsoft Office 365 Experience with ticketing systems such as ServiceNow, Remedy, or Zendesk