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Technical Analyst II
A company is looking for a Technical Analyst II to install and troubleshoot technical issues for customers. Key Responsibilities: Collaborate with Customer Success Analyst for Test and Turn Up (TTU) and cutover dispatches Work with onsite technicians to deploy customer solutions and host bridge calls with vendors Update tickets accurately and follow up on carrier issues until resolved Required Qualifications, Training, and Education: High School diploma or GED; associate degree in a relevant field, CCNA, or equivalent experience Two years of IT, Network Operations (Voice/Data Solutions), and customer support experience Experience with telephone networks (POTS and VoIP) and advanced networking technologies Working knowledge of protocol and packet analysis Background in cloud-based communication solutions like Office 365 and Microsoft Teams
A company is looking for a Technical Analyst II to install and troubleshoot technical issues for customers.
Key Responsibilities:
Collaborate with Customer Success Analyst for Test and Turn Up (TTU) and cutover dispatches
Work with onsite technicians to deploy customer solutions and host bridge calls with vendors
Update tickets accurately and follow up on carrier issues until resolved
Required Qualifications, Training, and Education:
High School diploma or GED; associate degree in a relevant field, CCNA, or equivalent experience
Two years of IT, Network Operations (Voice/Data Solutions), and customer support experience
Experience with telephone networks (POTS and VoIP) and advanced networking technologies
Working knowledge of protocol and packet analysis
Background in cloud-based communication solutions like Office 365 and Microsoft Teams