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Technical Engagement Specialist
A company is looking for a Remote Technical Engagement Specialist. Key Responsibilities Handle direct inbound calls from residential and business customers, providing elevated technical support Review and troubleshoot scheduled trouble tickets, ensuring timely resolution of technical issues Serve as the primary support liaison for customers, making recommendations on services and resolving inquiries Required Qualifications High School Diploma or equivalent Minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support Ability to work nontraditional schedules, including evenings, weekends, and holidays Access to a quiet workplace and high-speed internet service Technical requirements must be met prior to the first day of training
A company is looking for a Remote Technical Engagement Specialist.
Key Responsibilities
Handle direct inbound calls from residential and business customers, providing elevated technical support
Review and troubleshoot scheduled trouble tickets, ensuring timely resolution of technical issues
Serve as the primary support liaison for customers, making recommendations on services and resolving inquiries
Required Qualifications
High School Diploma or equivalent
Minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support
Ability to work nontraditional schedules, including evenings, weekends, and holidays
Access to a quiet workplace and high-speed internet service
Technical requirements must be met prior to the first day of training
