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Technical Engagement Specialist
A company is looking for a Remote Technical Engagement Specialist who will serve as the primary point of contact for elevated technical issues with clients. Key Responsibilities Handle direct inbound calls from residential and commercial customers, providing technical support and service recommendations Troubleshoot and resolve Tier 1 technical issues, escalating when necessary, while ensuring excellent customer service Review scheduled trouble tickets for remote resolution and perform follow-up testing to assist customers Required Qualifications High School Diploma or equivalent Minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support Ability to work nontraditional schedules, including evenings, weekends, and holidays Must have DSL or high-speed internet service with specified minimum speeds Candidates must meet all technical requirements prior to the first day of training
A company is looking for a Remote Technical Engagement Specialist who will serve as the primary point of contact for elevated technical issues with clients.
Key Responsibilities
Handle direct inbound calls from residential and commercial customers, providing technical support and service recommendations
Troubleshoot and resolve Tier 1 technical issues, escalating when necessary, while ensuring excellent customer service
Review scheduled trouble tickets for remote resolution and perform follow-up testing to assist customers
Required Qualifications
High School Diploma or equivalent
Minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support
Ability to work nontraditional schedules, including evenings, weekends, and holidays
Must have DSL or high-speed internet service with specified minimum speeds
Candidates must meet all technical requirements prior to the first day of training