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Technical Manager Infrastructure
A company is looking for a Technical Manager Infrastructure. Key Responsibilities: Provide leadership for pre and post-sales services and support to clients Manage customer retention and resolve client concerns while developing a customer contact strategy Analyze operational processes and implement improvements in service delivery Required Qualifications: Bachelor's degree in computer science or related field, or equivalent experience Minimum of five (5) years' experience with infrastructure technologies Experience in leading small teams Client-facing experience with contracts, SLAs, and compliance Understanding of ITIL processes and service delivery metrics
A company is looking for a Technical Manager Infrastructure.
Key Responsibilities:
Provide leadership for pre and post-sales services and support to clients
Manage customer retention and resolve client concerns while developing a customer contact strategy
Analyze operational processes and implement improvements in service delivery
Required Qualifications:
Bachelor's degree in computer science or related field, or equivalent experience
Minimum of five (5) years' experience with infrastructure technologies
Experience in leading small teams
Client-facing experience with contracts, SLAs, and compliance
Understanding of ITIL processes and service delivery metrics