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Technical Support Associate
A company is looking for a Technical CS Associate to provide technical support and customer service. Key Responsibilities Provide prompt and detailed service to customers via phone and email Collaborate with other support teams to ensure high-quality customer support Act as a customer advocate by identifying areas for improvement and suggesting solutions Required Qualifications 3+ years of customer service experience 2+ years of experience in technical support focused on customer success 2+ years of experience with consumer WiFi/Mesh networking platforms 1+ years of technical support experience for mobile devices (iOS, Android) Ability to work remotely with a reliable broadband internet connection
A company is looking for a Technical CS Associate to provide technical support and customer service.
Key Responsibilities
Provide prompt and detailed service to customers via phone and email
Collaborate with other support teams to ensure high-quality customer support
Act as a customer advocate by identifying areas for improvement and suggesting solutions
Required Qualifications
3+ years of customer service experience
2+ years of experience in technical support focused on customer success
2+ years of experience with consumer WiFi/Mesh networking platforms
1+ years of technical support experience for mobile devices (iOS, Android)
Ability to work remotely with a reliable broadband internet connection