Training and Documentation Specialist
A company is looking for a Training and Documentation Specialist to join their Support team. Key Responsibilities Develop, manage, and maintain training and documentation resources for BPO partners and internal support teams Lead onboarding and continuing education initiatives for support teams Collaborate with internal departments to align on training needs and quality assurance goals Qualifications 2+ years of experience in training, documentation, QA, or support operations (BPO experience preferred) Ability to create engaging training content for diverse audiences Proficiency with Zendesk and documentation platforms (e.g., Confluence, Zendesk Guide) Experience with Docebo or similar LMS platforms and learning content creation Strong project management and organizational skills
A company is looking for a Training and Documentation Specialist to join their Support team.
Key Responsibilities
Develop, manage, and maintain training and documentation resources for BPO partners and internal support teams
Lead onboarding and continuing education initiatives for support teams
Collaborate with internal departments to align on training needs and quality assurance goals
Qualifications
2+ years of experience in training, documentation, QA, or support operations (BPO experience preferred)
Ability to create engaging training content for diverse audiences
Proficiency with Zendesk and documentation platforms (e.g., Confluence, Zendesk Guide)
Experience with Docebo or similar LMS platforms and learning content creation
Strong project management and organizational skills
