Training and Quality Supervisor
A company is looking for a Supervisor, Training and Quality. Key Responsibilities Develop and deliver training programs for call center agents Lead quality initiatives to monitor agent performance and customer interactions Analyze quality trends and report on KPIs to senior leadership Required Qualifications Bachelor's degree or equivalent experience in a related field 3+ years of experience in a call center environment, with 1+ years in a training or QA supervisory role Proven ability to deliver training and conduct performance evaluations Strong knowledge of call center technology and QA tools Experience with Learning Management Systems (LMS) and e-learning platforms
A company is looking for a Supervisor, Training and Quality.
Key Responsibilities
Develop and deliver training programs for call center agents
Lead quality initiatives to monitor agent performance and customer interactions
Analyze quality trends and report on KPIs to senior leadership
Required Qualifications
Bachelor's degree or equivalent experience in a related field
3+ years of experience in a call center environment, with 1+ years in a training or QA supervisory role
Proven ability to deliver training and conduct performance evaluations
Strong knowledge of call center technology and QA tools
Experience with Learning Management Systems (LMS) and e-learning platforms
