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Trust & Safety Case Manager
A company is looking for a Trust & Safety Case Manager to ensure platform safety standards and provide support to users. Key Responsibilities Review ride incident and user activity reports, providing feedback and education as needed Handle CRM support tickets and phone calls related to Trust & Safety and education Collaborate with cross-functional teams to enhance customer satisfaction and maintain performance goals Required Qualifications 1+ years of experience in a fast-paced, detail-oriented work environment 1+ years of experience directly related to trust & safety Proficiency in Excel, Word, and Google Docs Experience in the tech industry, startups, or a similar two-sided marketplace preferred Ability to manage difficult conversations with empathy and clarity
A company is looking for a Trust & Safety Case Manager to ensure platform safety standards and provide support to users.
Key Responsibilities
Review ride incident and user activity reports, providing feedback and education as needed
Handle CRM support tickets and phone calls related to Trust & Safety and education
Collaborate with cross-functional teams to enhance customer satisfaction and maintain performance goals
Required Qualifications
1+ years of experience in a fast-paced, detail-oriented work environment
1+ years of experience directly related to trust & safety
Proficiency in Excel, Word, and Google Docs
Experience in the tech industry, startups, or a similar two-sided marketplace preferred
Ability to manage difficult conversations with empathy and clarity