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Why Customer Satisfaction Scores Are Just Gold-Plated Bullsh*t

How companies use NPS and CSAT to polish the golden turd — before pulling the chain and sending their business straight down the sewer.Continue reading on Medium »

Jun 5, 2025 - 11:50
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Why Customer Satisfaction Scores Are Just Gold-Plated Bullsh*t

How companies use NPS and CSAT to polish the golden turd — before pulling the chain and sending their business straight down the sewer.

Continue reading on Medium »

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