Associate Director of Client Success
A company is looking for an Associate Director, Client Success. Key Responsibilities Serve as the main point of contact for Institutions during the transition from Commercial to Operations Implement Client Onboarding Framework to ensure client expectations are met and goals achieved Conduct periodic check-ins to monitor client satisfaction and outcomes Required Qualifications 1-3 years of experience in an IRB or clinical research setting Bachelor's degree in basic life sciences or related field (preferred) 2+ years of experience in client program development or project management (preferred) Comprehensive operational knowledge of client services and regulatory compliance Advanced knowledge of IRB processes and federal regulations (preferred)
A company is looking for an Associate Director, Client Success.
Key Responsibilities
Serve as the main point of contact for Institutions during the transition from Commercial to Operations
Implement Client Onboarding Framework to ensure client expectations are met and goals achieved
Conduct periodic check-ins to monitor client satisfaction and outcomes
Required Qualifications
1-3 years of experience in an IRB or clinical research setting
Bachelor's degree in basic life sciences or related field (preferred)
2+ years of experience in client program development or project management (preferred)
Comprehensive operational knowledge of client services and regulatory compliance
Advanced knowledge of IRB processes and federal regulations (preferred)
