Associate Product Support Representative
A company is looking for a Product Support Representative - Tier 1 (RCM/Billing/Healthcare). Key Responsibilities Provide support and technical solutions to clients on EMR platforms Manage client cases effectively, ensuring timely follow-ups and documentation Identify client needs and implement solutions while contributing to knowledge base content Required Qualifications Bachelor's degree or relevant experience At least 2 years of software application support experience in a SaaS environment High technical aptitude with a proven track record in client support and troubleshooting Medical/Revenue Cycle Management experience preferred Working knowledge of EMR/EHR medical software applications is a plus
A company is looking for a Product Support Representative - Tier 1 (RCM/Billing/Healthcare).
Key Responsibilities
Provide support and technical solutions to clients on EMR platforms
Manage client cases effectively, ensuring timely follow-ups and documentation
Identify client needs and implement solutions while contributing to knowledge base content
Required Qualifications
Bachelor's degree or relevant experience
At least 2 years of software application support experience in a SaaS environment
High technical aptitude with a proven track record in client support and troubleshooting
Medical/Revenue Cycle Management experience preferred
Working knowledge of EMR/EHR medical software applications is a plus
