AVP Call Center Operations

A company is looking for an AVP, Call Center Operations (Inbound & Outbound). Key Responsibilities Oversee multi-site Member and Provider Contact Centers to ensure high-quality service delivery Manage Directors and teams to effectively resolve member and provider inquiries and complaints Collaborate with various departments to enhance member and provider experience and meet departmental KPIs Required Qualifications Graduate Degree or equivalent combination of education and experience 15+ years of Contact Center Management experience Proven leadership success in managing multiple people managers within medium-large contact centers Ability to work in a matrixed environment with dotted line responsibilities Strong collaboration and communication skills

May 24, 2025 - 16:50

A company is looking for an AVP, Call Center Operations (Inbound & Outbound). Key Responsibilities Oversee multi-site Member and Provider Contact Centers to ensure high-quality service delivery Manage Directors and teams to effectively resolve member and provider inquiries and complaints Collaborate with various departments to enhance member and provider experience and meet departmental KPIs Required Qualifications Graduate Degree or equivalent combination of education and experience 15+ years of Contact Center Management experience Proven leadership success in managing multiple people managers within medium-large contact centers Ability to work in a matrixed environment with dotted line responsibilities Strong collaboration and communication skills