Beyond the Churn Rate: The Retention Metrics That Actually Matter

Most companies track churn, but knowing how many customers leave isn’t enough. Churn rate tells you there’s a problem, but it doesn’t…Continue reading on Medium »

Feb 11, 2025 - 12:57
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Beyond the Churn Rate: The Retention Metrics That Actually Matter

Most companies track churn, but knowing how many customers leave isn’t enough. Churn rate tells you there’s a problem, but it doesn’t…