Bilingual Customer Support Specialist

A company is looking for a Bilingual Customer Support Specialist (Spanish). Key Responsibilities Provide customer support in Spanish and English via multiple channels, addressing product inquiries and troubleshooting issues Follow troubleshooting paths and billing processes to resolve customer requests effectively Maintain customer billing accounts with accurate invoicing and documentation Required Qualifications Fluent in Spanish (intermediate to proficient level, CEFR B1 - C2) and English, both written and spoken Experience with helpdesk, CRM, or subscription billing software Familiarity with cloud-based collaboration tools such as video conferencing and Slack Ability to work remotely and manage one's own work environment Interest in SaaS products and the music industry

Feb 25, 2025 - 17:40

A company is looking for a Bilingual Customer Support Specialist (Spanish). Key Responsibilities Provide customer support in Spanish and English via multiple channels, addressing product inquiries and troubleshooting issues Follow troubleshooting paths and billing processes to resolve customer requests effectively Maintain customer billing accounts with accurate invoicing and documentation Required Qualifications Fluent in Spanish (intermediate to proficient level, CEFR B1 - C2) and English, both written and spoken Experience with helpdesk, CRM, or subscription billing software Familiarity with cloud-based collaboration tools such as video conferencing and Slack Ability to work remotely and manage one's own work environment Interest in SaaS products and the music industry