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Call Center Agent
A company is looking for a Call Center Agent to deliver patient support services. Key Responsibilities Conduct in/outbound calls to notify potentially affected facilities Maintain confidentiality and professionalism while adhering to scripts and messaging protocols Perform data entry, general clerical duties, and research for scheduling remediation trips for recalls Required Qualifications High school diploma or equivalent Prior customer service experience required Experience handling escalated or unsatisfied customers required Working knowledge of Microsoft Office: Outlook, Excel, and Word Familiarity with SAP and Salesforce is a plus
A company is looking for a Call Center Agent to deliver patient support services.
Key Responsibilities
Conduct in/outbound calls to notify potentially affected facilities
Maintain confidentiality and professionalism while adhering to scripts and messaging protocols
Perform data entry, general clerical duties, and research for scheduling remediation trips for recalls
Required Qualifications
High school diploma or equivalent
Prior customer service experience required
Experience handling escalated or unsatisfied customers required
Working knowledge of Microsoft Office: Outlook, Excel, and Word
Familiarity with SAP and Salesforce is a plus
