Call Center Scorecard Development
I need a scorecard for tracking metrics on 400+ call center agents. Metrics to track: - Call duration - Customer satisfaction - Number of calls handled - Issue resolution - Adherence - QA - Bounced calls... (Budget: $8 - $15 USD, Jobs: Data Entry, Data Processing, Excel, Google Analytics, PHP)
I need a scorecard for tracking metrics on 400+ call center agents. Metrics to track: - Call duration - Customer satisfaction - Number of calls handled - Issue resolution - Adherence - QA - Bounced calls... (Budget: $8 - $15 USD, Jobs: Data Entry, Data Processing, Excel, Google Analytics, PHP)
