Call Center Team Leader
A company is looking for a Team Leader in the Voice department. Key Responsibilities Oversee day-to-day operations of a team of Customer Service Associates Monitor team performance and ensure compliance with policies and procedures Coach, motivate, and conduct performance appraisals for team members Required Qualifications Minimum of 2 years of experience in a fast-paced leadership role Experience in a call center environment is preferred Strong proficiency in MS Office applications Ability to work flexible hours, including nights and weekends Good attendance record and performance metrics in previous roles
A company is looking for a Team Leader in the Voice department.
Key Responsibilities
Oversee day-to-day operations of a team of Customer Service Associates
Monitor team performance and ensure compliance with policies and procedures
Coach, motivate, and conduct performance appraisals for team members
Required Qualifications
Minimum of 2 years of experience in a fast-paced leadership role
Experience in a call center environment is preferred
Strong proficiency in MS Office applications
Ability to work flexible hours, including nights and weekends
Good attendance record and performance metrics in previous roles
