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Call Center Workforce Advisor
A company is looking for a Workforce Advisor. Key Responsibilities Monitor call volumes and resources to ensure service standards are met and react to fluctuations Manage call routing and address abnormalities in call queues to maintain service levels Collaborate with management to determine staffing needs and provide support for operational goals Required Qualifications High school diploma or equivalent Minimum three (3) months of leadership experience or relevant technical call center experience Knowledge of WFM tools and call routing systems Strong analytical skills and proficiency with spreadsheets Exceptional performance and attendance record
A company is looking for a Workforce Advisor.
Key Responsibilities
Monitor call volumes and resources to ensure service standards are met and react to fluctuations
Manage call routing and address abnormalities in call queues to maintain service levels
Collaborate with management to determine staffing needs and provide support for operational goals
Required Qualifications
High school diploma or equivalent
Minimum three (3) months of leadership experience or relevant technical call center experience
Knowledge of WFM tools and call routing systems
Strong analytical skills and proficiency with spreadsheets
Exceptional performance and attendance record