Claims Customer Service Manager
A company is looking for a Manager, Claims Customer Service. Key Responsibilities Manage a team of 12-15 associates to provide exceptional customer service and meet performance metrics Oversee call center operations, setting goals and ensuring team accountability for service quality Communicate with team members to provide coaching, feedback, and drive employee engagement Required Qualifications Bachelor's Degree or a minimum of 4+ years of prior leadership experience Prior leadership experience in a contact center environment, preferably in claims Ability to analyze data and trends related to service levels Demonstrated effective coaching and feedback skills Excellent collaboration and communication skills
A company is looking for a Manager, Claims Customer Service.
Key Responsibilities
Manage a team of 12-15 associates to provide exceptional customer service and meet performance metrics
Oversee call center operations, setting goals and ensuring team accountability for service quality
Communicate with team members to provide coaching, feedback, and drive employee engagement
Required Qualifications
Bachelor's Degree or a minimum of 4+ years of prior leadership experience
Prior leadership experience in a contact center environment, preferably in claims
Ability to analyze data and trends related to service levels
Demonstrated effective coaching and feedback skills
Excellent collaboration and communication skills
