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Client Support Engineer
A company is looking for a Client Support Engineer. Key Responsibilities Provide technical support and energy modeling guidance to clients Maintain and update knowledge base support articles Identify customer issues to improve the product and assist in bug triage Required Qualifications Passion for customer engagement and creative problem-solving Prior experience in customer support or service STEM academic background, preferably in energy, mechanical engineering, or building sciences Experience with relational databases and basic coding skills Familiarity with residential energy efficiency concepts
A company is looking for a Client Support Engineer.
Key Responsibilities
Provide technical support and energy modeling guidance to clients
Maintain and update knowledge base support articles
Identify customer issues to improve the product and assist in bug triage
Required Qualifications
Passion for customer engagement and creative problem-solving
Prior experience in customer support or service
STEM academic background, preferably in energy, mechanical engineering, or building sciences
Experience with relational databases and basic coding skills
Familiarity with residential energy efficiency concepts