Client Support Team Lead

A company is looking for a Client Support Technical Team Lead (Remote). Key Responsibilities Oversee daily operations of support analysts, including ticket assignment and prioritization Act as Senior Incident Commander for critical incidents, ensuring client communication and resolution Manage and mentor a team of Support Specialists, fostering professional growth and high performance Required Qualifications 3+ years of experience in Financial Technology/Services or a similar industry 3+ years of experience leading or managing a team 3+ years of experience as a Client Support Analyst Bachelor's degree in accounting, finance, or a related field preferred Strong understanding of financial theory, treasury, banking, or accounting

Mar 21, 2025 - 19:20

A company is looking for a Client Support Technical Team Lead (Remote). Key Responsibilities Oversee daily operations of support analysts, including ticket assignment and prioritization Act as Senior Incident Commander for critical incidents, ensuring client communication and resolution Manage and mentor a team of Support Specialists, fostering professional growth and high performance Required Qualifications 3+ years of experience in Financial Technology/Services or a similar industry 3+ years of experience leading or managing a team 3+ years of experience as a Client Support Analyst Bachelor's degree in accounting, finance, or a related field preferred Strong understanding of financial theory, treasury, banking, or accounting