Clinical Support Analyst
A company is looking for a Sr Solutions Analyst - Clinical, MDS 3.0. Key Responsibilities: Provide timely and world-class customer support to users via multiple channels Manage incoming support cases by prioritizing based on severity and re-routing as required Take ownership and follow up on unresolved cases while maintaining knowledge articles for customer support Required Qualifications: Degree or Post-Secondary Education in Information Technology or a related technical field preferred Experience in a technical support position is an asset Expertise in MDS 3.0 MDS Coordinator experience Sound understanding of API and service technologies and functions
A company is looking for a Sr Solutions Analyst - Clinical, MDS 3.0.
Key Responsibilities:
Provide timely and world-class customer support to users via multiple channels
Manage incoming support cases by prioritizing based on severity and re-routing as required
Take ownership and follow up on unresolved cases while maintaining knowledge articles for customer support
Required Qualifications:
Degree or Post-Secondary Education in Information Technology or a related technical field preferred
Experience in a technical support position is an asset
Expertise in MDS 3.0
MDS Coordinator experience
Sound understanding of API and service technologies and functions
