Clinical Trial Care Guide

A company is looking for a Care Guide to support clinical trial participants and site staff. Key Responsibilities Provide proactive phone, email, and chat support to clinical trial participants and site staff Manage inbound calls and conduct remote outbound calls to enhance engagement Be available during non-business hours, including evenings and weekends Required Qualifications High school degree or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of experience Experience working with sensitive patient populations is preferred Ability to document effectively in the Zendesk platform Clinical trial experience of at least 3-5 years is a plus Experience in the medical device industry or customer support is a plus

May 23, 2025 - 20:50

A company is looking for a Care Guide to support clinical trial participants and site staff. Key Responsibilities Provide proactive phone, email, and chat support to clinical trial participants and site staff Manage inbound calls and conduct remote outbound calls to enhance engagement Be available during non-business hours, including evenings and weekends Required Qualifications High school degree or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of experience Experience working with sensitive patient populations is preferred Ability to document effectively in the Zendesk platform Clinical trial experience of at least 3-5 years is a plus Experience in the medical device industry or customer support is a plus