Consumer Service Operations Manager

A company is looking for a Manager, Consumer Service Operations. Key Responsibilities Oversee daily activities across multiple service functions, including customer service and call center operations Investigate and resolve customer service issues while managing a high-performing specialty line of business Conduct briefings and meetings, collaborating with other managers across departments Required Qualifications Minimum 6 years of operational experience in a call center or similar environment At least 2 years of leadership experience managing a large operational unit Experience in budget oversight and project management Comprehensive knowledge of Microsoft Office applications Demonstrated experience in process improvement or process design

Mar 18, 2025 - 21:36

A company is looking for a Manager, Consumer Service Operations. Key Responsibilities Oversee daily activities across multiple service functions, including customer service and call center operations Investigate and resolve customer service issues while managing a high-performing specialty line of business Conduct briefings and meetings, collaborating with other managers across departments Required Qualifications Minimum 6 years of operational experience in a call center or similar environment At least 2 years of leadership experience managing a large operational unit Experience in budget oversight and project management Comprehensive knowledge of Microsoft Office applications Demonstrated experience in process improvement or process design