Manager of Member Operations

A company is looking for a Manager, Member and Provider Operations to oversee call center operations and drive strategic initiatives. Key Responsibilities Coach, develop, and motivate a team of over 100 members, including onshore and offshore colleagues Monitor departmental performance and provide feedback to ensure KPI adherence Identify operational inefficiencies and implement improvement initiatives to enhance customer experience Required Qualifications 4+ years of experience leading teams in a production service-based environment or contact center 3+ years of experience working with teams across multiple locations and disciplines 3+ years of experience in implementing operational excellence as a manager 3+ years of experience using data to drive decision making Bachelor's degree (preferred)

Mar 19, 2025 - 23:08

A company is looking for a Manager, Member and Provider Operations to oversee call center operations and drive strategic initiatives. Key Responsibilities Coach, develop, and motivate a team of over 100 members, including onshore and offshore colleagues Monitor departmental performance and provide feedback to ensure KPI adherence Identify operational inefficiencies and implement improvement initiatives to enhance customer experience Required Qualifications 4+ years of experience leading teams in a production service-based environment or contact center 3+ years of experience working with teams across multiple locations and disciplines 3+ years of experience in implementing operational excellence as a manager 3+ years of experience using data to drive decision making Bachelor's degree (preferred)