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Contact Center Operations Manager
A company is looking for a Senior Manager, Contact Center Operations. Key Responsibilities Drive management of contact center operational processes to establish targets and best practices Oversee initiatives to improve the quality and efficiency of contact center operations Report on operational processes to senior leadership and recommend improvements for effectiveness Required Qualifications Bachelor's degree required 6+ years of related experience, including management experience 3+ years of supervisory experience preferred Experience with contact center operations and regulatory compliance Knowledge of training program development and implementation
A company is looking for a Senior Manager, Contact Center Operations.
Key Responsibilities
Drive management of contact center operational processes to establish targets and best practices
Oversee initiatives to improve the quality and efficiency of contact center operations
Report on operational processes to senior leadership and recommend improvements for effectiveness
Required Qualifications
Bachelor's degree required
6+ years of related experience, including management experience
3+ years of supervisory experience preferred
Experience with contact center operations and regulatory compliance
Knowledge of training program development and implementation