Contact Center Operations Manager
A company is looking for a Manager, Contact Center Operations to lead and optimize the performance of their sales and service teams. Key Responsibilities Build and maintain a high-performance culture through goal setting and accountability Coach and develop agents to enhance performance and address underperformance effectively Oversee daily operations of sales and service teams, ensuring alignment with strategic goals Required Qualifications 3+ years of experience managing a team of inbound contact center agents in a high-volume environment Proven ability to manage through team leads or supervisors and hold them accountable Experience using data to diagnose issues and implement operational changes Track record of driving performance by managing inputs effectively Comfortable working across onshore and offshore teams in a tech-forward environment
A company is looking for a Manager, Contact Center Operations to lead and optimize the performance of their sales and service teams.
Key Responsibilities
Build and maintain a high-performance culture through goal setting and accountability
Coach and develop agents to enhance performance and address underperformance effectively
Oversee daily operations of sales and service teams, ensuring alignment with strategic goals
Required Qualifications
3+ years of experience managing a team of inbound contact center agents in a high-volume environment
Proven ability to manage through team leads or supervisors and hold them accountable
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfortable working across onshore and offshore teams in a tech-forward environment
