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Contact Center QA Specialist
A company is looking for a Contact Center QA Specialist who monitors and evaluates customer interactions to enhance service standards. Key Responsibilities Monitor calls, texts, and emails, providing actionable feedback to improve performance and customer experience Deliver written reviews and reports related to quality assurance needs across various departments Participate in quality calibration and ongoing training for quality assurance Required Qualifications Ability to provide professionally written actionable feedback Commitment to supporting the growth and development of evaluated representatives Ability to adapt quickly to changing priorities in a fast-paced environment Effective time management skills to meet targets within specific timelines Ability to work independently with general direction and be self-motivated
A company is looking for a Contact Center QA Specialist who monitors and evaluates customer interactions to enhance service standards.
Key Responsibilities
Monitor calls, texts, and emails, providing actionable feedback to improve performance and customer experience
Deliver written reviews and reports related to quality assurance needs across various departments
Participate in quality calibration and ongoing training for quality assurance
Required Qualifications
Ability to provide professionally written actionable feedback
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities in a fast-paced environment
Effective time management skills to meet targets within specific timelines
Ability to work independently with general direction and be self-motivated