Contact Center Support Manager
A company is looking for a Platinum Support Account Manager - Contact Center. Key Responsibilities Serve as the technical voice of the customer and advocate for clients' needs Monitor resolution times for support cases and ensure adherence to SLAs Collaborate with account teams and prepare reports on customer health and action plans Required Qualifications Experience deploying Voice and Non-Voice Contact center applications Good knowledge of Voice protocols and CTI or Voice recording products At least two years' experience with telecom, call center integration, and VoIP 3+ years of experience in software support and account management Bachelor's degree or equivalent combination of experience and training
A company is looking for a Platinum Support Account Manager - Contact Center.
Key Responsibilities
Serve as the technical voice of the customer and advocate for clients' needs
Monitor resolution times for support cases and ensure adherence to SLAs
Collaborate with account teams and prepare reports on customer health and action plans
Required Qualifications
Experience deploying Voice and Non-Voice Contact center applications
Good knowledge of Voice protocols and CTI or Voice recording products
At least two years' experience with telecom, call center integration, and VoIP
3+ years of experience in software support and account management
Bachelor's degree or equivalent combination of experience and training
