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Corporate Resolutions Specialist
A company is looking for a Corporate Resolutions Specialist to manage escalated customer issues and provide exceptional service. Key Responsibilities Manage customer escalations and complaints to professional standards, ensuring compliance with company policies Handle inbound and outbound customer contacts while maintaining productivity and service levels Collaborate with internal teams and partners to resolve issues and recommend process improvements Required Qualifications Minimum 3 years of customer service experience Ability to communicate effectively with all levels of management Demonstrated negotiation and conflict management skills Proficiency in MS Outlook, Word, PowerPoint, and Excel Previous corporate escalations experience is preferred
A company is looking for a Corporate Resolutions Specialist to manage escalated customer issues and provide exceptional service.
Key Responsibilities
Manage customer escalations and complaints to professional standards, ensuring compliance with company policies
Handle inbound and outbound customer contacts while maintaining productivity and service levels
Collaborate with internal teams and partners to resolve issues and recommend process improvements
Required Qualifications
Minimum 3 years of customer service experience
Ability to communicate effectively with all levels of management
Demonstrated negotiation and conflict management skills
Proficiency in MS Outlook, Word, PowerPoint, and Excel
Previous corporate escalations experience is preferred
