Remote Customer Support Representative
A company is looking for a REMOTE Tier 1 Customer Support Representative. Key Responsibilities Handle 30-50 inbound calls daily from families, students, and occasionally teachers Provide real-time support for login issues, account access, and general platform navigation Troubleshoot technical issues related to hardware, software, and network connectivity Required Qualifications Proven experience in customer service or technical support roles Strong troubleshooting skills across Windows environments Familiarity with Active Directory (e.g., password resets, domain management) Ability to work independently in a remote setting with a quiet workspace and high-speed internet Experience supporting HP laptops or similar hardware is preferred
A company is looking for a REMOTE Tier 1 Customer Support Representative.
Key Responsibilities
Handle 30-50 inbound calls daily from families, students, and occasionally teachers
Provide real-time support for login issues, account access, and general platform navigation
Troubleshoot technical issues related to hardware, software, and network connectivity
Required Qualifications
Proven experience in customer service or technical support roles
Strong troubleshooting skills across Windows environments
Familiarity with Active Directory (e.g., password resets, domain management)
Ability to work independently in a remote setting with a quiet workspace and high-speed internet
Experience supporting HP laptops or similar hardware is preferred
