CRM and Workforce Management Administrator

A company is looking for a CRM & Workforce Management Administrator. Key Responsibilities: Maintain and enhance CRM and Workforce Management tools to support a high-performing customer experience team Ensure full functionality of the CRM tool and manage the Workforce Management tool for accuracy and optimization Develop workflows and automation to streamline processes and provide actionable insights into customer interactions and workforce trends Required Qualifications: 8+ years of experience in CRM administration and Workforce Management systems Strong background in workforce planning, scheduling, and forecasting Expertise in workflow automation and integrations Experience in analyzing customer support metrics to drive decisions Strong project management skills and ability to execute system improvements

Mar 12, 2025 - 16:21

A company is looking for a CRM & Workforce Management Administrator. Key Responsibilities: Maintain and enhance CRM and Workforce Management tools to support a high-performing customer experience team Ensure full functionality of the CRM tool and manage the Workforce Management tool for accuracy and optimization Develop workflows and automation to streamline processes and provide actionable insights into customer interactions and workforce trends Required Qualifications: 8+ years of experience in CRM administration and Workforce Management systems Strong background in workforce planning, scheduling, and forecasting Expertise in workflow automation and integrations Experience in analyzing customer support metrics to drive decisions Strong project management skills and ability to execute system improvements