![Building A Digital PR Strategy: 10 Essential Steps for Beginners [With Examples]](https://buzzsumo.com/wp-content/uploads/2023/09/Building-A-Digital-PR-Strategy-10-Essential-Steps-for-Beginners-With-Examples-bblog-masthead.jpg)
Customer Care Lead
A company is looking for a Customer Care Lead who will manage complex customer service issues and provide support to representatives. Key Responsibilities Act as an escalation point for customer issues, providing coaching and feedback to representatives and management Track and analyze data to report trends and improve customer service Support Quality Assurance and Learning and Development teams, and assist with incoming calls during peak times Required Qualifications and Education High school diploma or GED; Associate or Bachelor degree preferred Experience in call center, retail sales, or public-facing roles Minimum of 6 months as a Shareowner Services Representative with satisfactory performance Previous experience in financial services or securities operations is preferred Experience mentoring or coaching associates is a plus
A company is looking for a Customer Care Lead who will manage complex customer service issues and provide support to representatives.
Key Responsibilities
Act as an escalation point for customer issues, providing coaching and feedback to representatives and management
Track and analyze data to report trends and improve customer service
Support Quality Assurance and Learning and Development teams, and assist with incoming calls during peak times
Required Qualifications and Education
High school diploma or GED; Associate or Bachelor degree preferred
Experience in call center, retail sales, or public-facing roles
Minimum of 6 months as a Shareowner Services Representative with satisfactory performance
Previous experience in financial services or securities operations is preferred
Experience mentoring or coaching associates is a plus
