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Customer Care Manager
A company is looking for a Customer Care Manager to lead a team of customer care associates in delivering exceptional service. Key Responsibilities Provide leadership, coaching, and support to customer care associates Monitor team performance and implement strategies for improvement Champion customer experience excellence and resolve escalated issues Required Qualifications 8+ years of experience in customer care or customer service 3+ years in a managerial role with experience managing teams Proven track record of meeting or exceeding performance goals Strong understanding of customer care tools and performance metrics Experience in a fast-paced, customer-centric environment is preferred
A company is looking for a Customer Care Manager to lead a team of customer care associates in delivering exceptional service.
Key Responsibilities
Provide leadership, coaching, and support to customer care associates
Monitor team performance and implement strategies for improvement
Champion customer experience excellence and resolve escalated issues
Required Qualifications
8+ years of experience in customer care or customer service
3+ years in a managerial role with experience managing teams
Proven track record of meeting or exceeding performance goals
Strong understanding of customer care tools and performance metrics
Experience in a fast-paced, customer-centric environment is preferred
