Customer Care Technical Support

A company is looking for a Customer Care and Technical Support Advisor. Key Responsibilities Addressing concerns from student families and providing introductory information to new users Resolving inbound customer calls and inquiries while troubleshooting hardware and software issues Documenting information in a web-based ticketing system and escalating unique issues as necessary Required Qualifications High School diploma or equivalent combination of education and experience Must be at least 18 years old and reside in an approved state Strong computer knowledge and ability to type at least 25 wpm Proficiency in MS Office applications and willingness to learn new technology systems Previous computer experience, including building, configuring, and troubleshooting

Jun 12, 2025 - 08:20

A company is looking for a Customer Care and Technical Support Advisor. Key Responsibilities Addressing concerns from student families and providing introductory information to new users Resolving inbound customer calls and inquiries while troubleshooting hardware and software issues Documenting information in a web-based ticketing system and escalating unique issues as necessary Required Qualifications High School diploma or equivalent combination of education and experience Must be at least 18 years old and reside in an approved state Strong computer knowledge and ability to type at least 25 wpm Proficiency in MS Office applications and willingness to learn new technology systems Previous computer experience, including building, configuring, and troubleshooting