Customer Experience Operator

A company is looking for a Customer Experience Chatroom Operator to ensure high-quality interactions with consumers through an AI-driven conversational SMS platform. Key Responsibilities: Review and respond to inbound text messages using pre-set canned responses Enhance canned responses to add context and a human touch Audit chatroom data for accuracy and assist in training new operators Required Qualifications: Exceptional attention to detail and commitment to accuracy Strong typing skills and excellent grammar and spelling Ability to interpret user intent from messages with typos or slang Reliable in adhering to a designated schedule Experience with auditing and training is a plus

Mar 15, 2025 - 13:54

A company is looking for a Customer Experience Chatroom Operator to ensure high-quality interactions with consumers through an AI-driven conversational SMS platform. Key Responsibilities: Review and respond to inbound text messages using pre-set canned responses Enhance canned responses to add context and a human touch Audit chatroom data for accuracy and assist in training new operators Required Qualifications: Exceptional attention to detail and commitment to accuracy Strong typing skills and excellent grammar and spelling Ability to interpret user intent from messages with typos or slang Reliable in adhering to a designated schedule Experience with auditing and training is a plus