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Customer Experience Team Leader
A company is looking for a Customer Experience Team Leader/Manager (Remote). KEY RESPONSIBILITIES Lead, coach, and develop a team of 10-15 internal CX agents, fostering a culture of high performance and accountability Oversee day-to-day operations for the internal CX team, including workflows, scheduling, and reporting Monitor CX program performance and implement strategies for continuous improvement REQUIRED QUALIFICATIONS 5+ years of experience in a customer-centric environment, preferably in fast-paced, high-growth companies 3+ years of direct CX experience managing and developing agents and/or teams Proven experience in startup or program-building environments Hands-on experience with Zendesk and managing omni-channel customer service Experience in the healthcare space is ideal
A company is looking for a Customer Experience Team Leader/Manager (Remote).
KEY RESPONSIBILITIES
Lead, coach, and develop a team of 10-15 internal CX agents, fostering a culture of high performance and accountability
Oversee day-to-day operations for the internal CX team, including workflows, scheduling, and reporting
Monitor CX program performance and implement strategies for continuous improvement
REQUIRED QUALIFICATIONS
5+ years of experience in a customer-centric environment, preferably in fast-paced, high-growth companies
3+ years of direct CX experience managing and developing agents and/or teams
Proven experience in startup or program-building environments
Hands-on experience with Zendesk and managing omni-channel customer service
Experience in the healthcare space is ideal
