Customer Relations Specialist
A company is looking for a Customer Relations Specialist in the Office of the President. Key Responsibilities Investigate and analyze repeat caller situations to understand root causes of non-resolution Identify common themes and systemic patterns in customer interactions to improve first-call resolution Collaborate with cross-functional teams to present findings and implement process improvements Required Qualifications 2 years of experience in Internet Service Provider (ISP) operations or a relevant industry Experience in contact center or customer service Experience with data analysis and process improvement initiatives Experience collaborating with cross-functional teams Ability to work non-standard hours, including nights and weekends
A company is looking for a Customer Relations Specialist in the Office of the President.
Key Responsibilities
Investigate and analyze repeat caller situations to understand root causes of non-resolution
Identify common themes and systemic patterns in customer interactions to improve first-call resolution
Collaborate with cross-functional teams to present findings and implement process improvements
Required Qualifications
2 years of experience in Internet Service Provider (ISP) operations or a relevant industry
Experience in contact center or customer service
Experience with data analysis and process improvement initiatives
Experience collaborating with cross-functional teams
Ability to work non-standard hours, including nights and weekends
